Refund policy
Your satisfaction is our priority. If something’s not right, we’re here to help.
You Can Return or Exchange If:
- The item is unused, unwashed, and in original condition
- Tags and packaging are still attached
- You contact us within 7 days of receiving your order
Exchange Policy:
- You can exchange for size, color, or if the item is defective/wrong
- Exchange is subject to availability
Return & Refund Policy:
- Refunds are only offered if the item is defective or incorrect
- Refunds will be issued to your original payment method after we receive and inspect the item
Return Process:
- Contact us on WhatsApp or Email with your Order Number
- Mention whether you want to Return or Exchange
- We’ll guide you with the next steps
Shipping Costs:
- Return shipping is paid by the customer (unless it’s our mistake)
- Use a trackable courier service
We Don’t Accept Returns For:
- Used, washed, or damaged items
- Items returned after 7 days
Need Help?
Contact our support team:
- WhatsApp: 03242406005
- Email: bjonesclothing@mail.com